Fair Gaming

Overview and Commitment to Fair Gaming

Herake is a licensed online gaming provider dedicated to fair and transparent gameplay. All activities are conducted under a licensed framework and in compliance with applicable regulatory requirements to ensure an even playing field for every player.

Licensing and Regulatory Oversight

Herake's operations are subject to licensing and ongoing regulatory supervision by a reputable gaming authority. The license governs game operation, financial handling, player protection, and data privacy, and is reviewed on an ongoing basis.

Game Fairness: RNG and Software Integrity

All games deployed on Herake’s platform utilize certified Random Number Generators. The RNG algorithms are tested to verify uniform distribution, unpredictability, and absence of manipulation. Independent testing facilities certify the integrity of the software and its ongoing performance.

Rules, Payouts and Transparency

Herake publishes clear rules for each game, including payout percentages and odds where applicable. Players can review game rules in the provided documentation prior to playing, and payout information is updated in alignment with regulatory requirements.

Audits and Certification

Regular independent audits are conducted to verify system integrity and fairness. The results of external evaluations are available to players upon request, and the monthly review of average payout percentages supports ongoing fairness assessments.

Responsible Gaming and Player Safeguards

Herake promotes responsible gaming and provides tools to assist players in managing activity.

  • Age verification: Gambling is only permitted for individuals aged 18 and over.
  • Self-control tools: deposit limits, cooling-off periods, and self-exclusion options are accessible within the user account settings.
  • Spend and time monitoring: automatic and manual controls help users maintain responsible gaming practices.

Identity Verification, AML/KYC and Fraud Prevention

To prevent fraud and comply with anti-money laundering obligations, Herake conducts identity verification and monitors transactions for unusual activity. Documentation may be requested to confirm identity in accordance with applicable laws, and data is processed under the privacy protections described in our policy.

Data Privacy and Security

Personal data is collected, stored, and processed in accordance with Herake’s Privacy Policy. We employ reasonable administrative, technical, and physical measures to protect data, including encryption, access controls, and secure storage of records, and we retain information only as long as necessary to fulfill legal and business purposes.

Accounts, Deposits, Withdrawals and Refunds

Financial transactions are conducted through secure processes designed to prevent fraud and unauthorized access. Herake provides a Withdrawal and Refund Policy detailing processing times, required verification, possible fees, and refund rights in accordance with applicable law. All transactions are recorded with a complete audit trail accessible to authorized personnel and, where permissible, to the player upon request.

Complaints, Dispute Resolution and ADR

Herake maintains a formal Player Complaints Policy. Registered players may submit a complaint through the official support channel and are informed of the timeline for resolution. If a player is dissatisfied with the outcome, they have the right to refer the matter to an independent Alternative Dispute Resolution (ADR) provider in accordance with applicable law.

Policy Updates and Notice

Herake reserves the right to modify these policies. Material changes will be communicated to players through the official channels and will become effective upon publication, with continued participation deemed acceptance in accordance with the terms and conditions.