Faq's

Getting started with Herake

Who can play at Herake?

Fun play is open to most players, while wagering real money requires you to be at least 21 years old or the legal age in your jurisdiction. Please only join if you’re eligible where you live.
How do I create an account?

Tap or click the Sign Up option, provide a valid email, choose a secure password, and complete the brief profile. You’ll be ready to log in and start exploring our games in minutes.
Is my information secure?

Yes. We protect your data with industry‑standard encryption and strict privacy controls to keep your details confidential at all times.
What’s the difference between playing for fun and for real money?

Fun play uses demo credits and doesn’t affect your bank balance. Real‑money play uses actual funds, allows withdrawals of winnings, and requires compliance with your local laws.
Will I need to verify my identity?

For withdrawals and certain account actions, you may be asked to verify your identity. This typically involves a quick document check to keep the platform secure for everyone.

How do I make a deposit?

Log in and open the Cashier. Choose your preferred method, enter the amount, and confirm. Your balance updates instantly or within a few minutes, depending on the method.
What currencies do you support and how does conversion work?

Transactions are processed in the currency you choose at signup. If needed, we convert at the current market rate, ensuring you know the exact amount credited in your account.
How do withdrawals work and what are the limits?

Withdrawals are requested from the Cashier. Minimum amounts depend on the method you select, and processing times vary by method—from instant to several business days. You may be asked to complete verification before processing.
Do you support cryptocurrencies?

If available to your account, crypto deposits and withdrawals are handled in the Cashier with wallet addresses or QR codes. Availability varies by region, so check your Cashier for current options.
Are there any fees or security checks for withdrawals?

We don’t charge hidden withdrawal fees. Some methods may carry standard network or processor fees. Large withdrawals may require extra verification to protect your funds and our platform.

What bonuses are available?

Herake offers welcome bonuses and periodic promotions. Bonuses are crafted to add value to your play and come with wagering requirements you’ll need to meet before cashing out.
How does wagering work?

Wagering requirements specify how much you must bet before you can withdraw bonus winnings. For example, a 20× (x20) requirement means you must place bets totaling 20 times the bonus amount. Some bonuses may have higher or lower playthrough, so always check the terms in the bonus sheet.
Which games count toward wagering?

Most slots contribute 100% toward wagering, while some table games may contribute partially or not at all. Always review the specific bonus terms to see which games count and at what rate.
What about loyalty and VIP rewards?

Earn points as you play and climb tiers in our loyalty program. Points can be redeemed for cash credits or exclusive rewards, and higher tiers unlock better bonuses and perks.
What happens if I don’t meet the wagering requirements?

If wagering requirements aren’t met, the bonus portion may be removed from your balance at withdrawal time. Any real‑money balance remains eligible for withdrawal according to its rules.

How is game fairness ensured?

All games undergo rigorous testing to verify fairness and accuracy. Our platform uses certified random generators and independent quality assurance checks to ensure reliable results.
What games are available?

We offer a broad library including slots, table games, live dealer options, and more. The catalog is refreshed regularly with new and popular titles to suit every player style.
What should I do if I have technical issues?

For browser issues, ensure you’re using an up‑to‑date browser, clear your cache, and disable conflicting extensions. If problems persist, contact our support team via chat for real‑time help.
How can I get support?

We offer 24/7 support via live chat and email. Have your username handy, and describe the issue briefly so we can assist you quickly.
Are there responsible gaming tools?

Yes. You can set deposit limits, cooler hours, and self‑exclusion options to ensure a safe and enjoyable gaming experience.